Most business owners completely miss this about branding:
Branding isn’t what you say about your business.
It’s what people feel when they come across you.
Think about it – luxury brands don’t go around shouting “we’re luxury.” The feeling is simply baked into every detail:
⚪ Minimal design
🖤 Intentional color choices
🎯 Simplicity and space
📦 Packaging that feels like a gift
And it’s not just about luxury brands. This concept applies to any emotional signal your brand wants customers to feel:
Whether it’s trust, relatability, safety, confidence, calm, excitement…
Saying “we're the most [insert adjective here]” won’t do it.
Your brand has to show it. Be it. Deliver it.
And that doesn’t just mean on your website. It means evoking this feeling in customers with every single touchpoint.
That’s why I spent hours designing an intake form for Myles Thousand Financial. This could be seen as a waste of time – it’s just an intake form after all… right?
Wrong.
That intake form is the first real interaction his clients have with the brand. And by making it feel premium, thoughtful, and easy, that sets the tone for the entire relationship.
It’s a small moment, but it communicates something big.